All Engraved Items are Final Sale. No returns or exchanges allowed.
Items cannot be returned after 14 days of the purchase date. After 14 days, all sales are final.
Return Policy on Special Order Products/Jewelry/Monogram
All special order products, jewelry and monogram orders are also Final Sale. Once a deposit is placed the item is ordered and may not be cancelled. In the event a cancellation approval is granted the deposit(s) will be forfeited and not returned, nor will the deposit be transferred to a store credit.
Return Policy on Sale Items:
Sale Items may not be returned or exchanged. All Sales are Final.
Shipping & Handling Charges:
Please note that Shipping and Handling charges are nonrefundable. Any orders returned to us that were originally given free shipping and handling will have regular shipping charges deducted from the return credit.
Any store credits issued are valid for one year from the date issued.
90 Day Holding Period
We are not responsible for items left over 90 days. Any and all items brought in for repair/engraving will be sold to re-cover our costs for the work completed.
Once an order is placed in-store or online no cancellations or changes can be made. We strive to keep our customization wait time to a minimum therefore once an order is placed we reserve the right to start processing the order immediately.